Return & Refund Policy

At Bespoke Wedding & Party Styling Limited, we deliver premium-quality floral arrangements and event styling services. Due to the perishable and customized nature of our products, the following conditions apply.

Eligibility for Returns or Refunds

Returns or refunds are considered only if:

• Items are damaged, wilted, or unusable at delivery
• Incorrect items are delivered
• Items are missing from the confirmed order

Issues must be reported within 24 hours of delivery.

Non-Returnable & Non-Refundable

Refunds are not applicable for:

• Change of mind after order confirmation
• Customized or bespoke event styling orders
• Services once completed, including Deliver + Setup, Pickup, and Packdown
• Delays caused by incorrect address, venue access issues, or recipient unavailability
• Natural variations in flowers or décor

Reporting a Refund Request

Customers must provide:

• Order reference number
• Clear photographs
• Brief explanation of the issue

Refund or Replacement

After verification, we may offer a replacement or refund at our discretion.

Refund Processing

Approved refunds are processed within 5–7 business days.

Order Cancellation

Cancellations are allowed only before preparation or dispatch. Once delivery, setup, or event services are initiated, cancellations are not permitted.

Quality Commitment

All products and décor are inspected before dispatch to ensure quality, freshness, and presentation standards.

Contact Information

Bespoke Wedding & Party Styling Limited
Phone: +64-21-299-2560
Email: info@missmontomonika.com
Address: 14 Fraser Road, Mount Wellington, Auckland 1072.